Refund policy

100% Satisfaction Guarantee

if you're not 100% satisfied with your purchase, pricing, or service, simply return the new, unused product(s) to us within 30 calendar days of the original invoice purchase date for an exchange or refund for the full amount of the merchandise, less shipping costs both ways and any applicable sales tax charged on shipping.

A full purchase price refund will be applied back to the credit card used to purchase once our warehouse receives the part and verifies it has not been installed, used, and has not been damaged. Warranty items can be returned for replacement of defective products within 90 days from the date received by the original purchaser or installer. There will be a 6% restocking fee on all returned items. See Warranty Policy for details.

Return Procedure

For returns and exchanges, please complete the following:

Submit a Return Merchandise Authorization (RMA) request by either calling customer service or using our Contact Form or simply by logging in to "Your Account", clicking on Order History, and then choosing the order number and the item(s) that you wish to return. Provide a detailed explanation for the reason for the return and submit your RMA request. If the return is for warranty item(s) that need to be exchanged, provide a detailed explanation for the warranty exchange RMA request.
The RMA number and the return shipping instructions will be emailed to you within 2 - 3 business days after we receive the fully completed RMA request form. No returns will be accepted without an RMA number.
After you have received the RMA number, ship the item in the complete original packaging with the UPC still intact and include a copy of your invoice in the package with adequate packing material to ensure it arrives undamaged.
All returned items must have the RMA number written on the outside of the shipping box before return. If there are multiple boxes, then list the RMA number on each box; (Example: 1 of 3, 2 of 3, and 3 of 3). Please do not write on the parts boxes as your product will not be considered "re-sellable".
After your return has been shipped, it will help us process the credit faster if you provide us with the return Tracking Number.

Core-Part Return, please also complete the following:

Make sure to remove any items that are needed for the proper installation of the replacement part. Any parts not included in the replacement package but still attached to the core return will not be returned.
If necessary drain any fluid from the Core-Part to be returned, to avoid any leakage during shipping. Seal the part in a properly secured plastic bag.
Put bagged Core-Part return in the manufacturer's box and include a copy of your invoice in the package.
The Core must be fully assembled, complete, and in re-buildable condition based on the manufacturer's standards.
Returned parts must be for the vehicle for which the replacement part was purchased.

Some of the following conditions may cause the merchandise to be rejected by the manufacturer: broken or dented parts; stripped threads or ports; mounts or housings that are damaged, cracked, or unusable; extensive rust or corrosion; missing, unoriginal, or disassembled parts.

Non-Returnable Products

The following items cannot be returned: CD ROMs, snow chains, service manuals, special-ordered items, closeout or clearance items, and custom-made or custom-painted items. Auto body parts cannot be returned for any reason. Tires and wheels that have been mounted or installed on a vehicle and electrical parts are not returnable. If plugged in or unsealed for any reason, opened electrical items such as computers, chips, programmers, wiring kits, etc., are not returnable. Lastly, custom-made floor mats, dash covers, seat covers, car covers, items that have been monogrammed, performance products used for off-road racing or other sporting activities, and parts that have been modified or used in a way other than the manufacturer's original intent, or parts damaged as the result of an accident or failure of another item may not be returned.

Previously Installed Products

Products that have been installed, modified, or have missing parts cannot be returned as we are not responsible for installation errors. Look for warranty and guarantee information in the original product box. We are not responsible for labor, towing, and additional repair or car rental expenses caused by using wrong or defective parts during installation.

Return Conditions

Authorized returns must: be in the complete original packaging with the UPC still intact and be in new, original cosmetic clean condition. They must include all components and cannot be disassembled or damaged due to incorrect installation. All returns must be packaged properly and shipped according to the Return Merchandise Authorization (RMA) instructions below; we are not responsible for damaged returns resulting from improper packaging. Returns with missing components will not be credited. We accept no responsibility for loss or damage in return transit and reserve the right to deny a refund or exchange for any item not meeting the above criteria.

All return merchandise shipping charges shall be prepaid by the customer. All shipping or freight charges both ways are the full responsibility of the customer and are not refundable. We highly recommend that you return your merchandise to a shipping company that provides insurance and a tracking number in case of loss or damage. If you ship with USPS, we suggest using Express Mail or flat rate priority mail with tracking for acceptable tracking methods.

The vast majority of products available are returnable without any restocking fee. Certain products require a 15% restocking fee on returns that are not the direct result of our error. Tires and wheels are excluded from the restocking fee; however, if you purchased a tire and wheel package that we pre-mounted for you, there will be an $80 dismounting charge. Tires and wheels may not be returned if they have been mounted on the vehicle, if lug nuts have been installed, or if they sustained any physical or cosmetic damage. Exchanges, credits, or refunds will be made after our return center receives and inspects the merchandise. Refunds will be made to the original credit card that was charged, less any applicable shipping charges, restocking fees, or taxes. Merchandise and Core-Parts return requests must be made within 30 calendar days of the original invoice purchase date.

In-Store Returns

Items purchased from Motorhead.com cannot be returned to a physical store location or to a Direct Installer that provided the installation. Direct Installers are independent contractors that are approved to perform service and installations for our customers and are not responsible for parts warranty or returns. Motorhead.com does not honor any returns or warranty for items that were purchased or installed at Direct Installers.

Shipping Claims

All shipments should be inspected at the time of delivery. Damaged packages should be refused immediately or you must claim within the first 24 hours of delivery. (Claims cannot be filed 24 hours after delivery.)

If your damaged shipment was delivered by UPS, please call 1-800-PICK-UPS and report the damage.
If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier's bill.

After contacting the carrier, please call our Customer Service at 1-888-922-7727 for further assistance.

Backorders

In-stock items are usually shipped immediately, and back-ordered items are shipped out as they become available. If all the items in your order are back-ordered, most will ship as they become available which may result in multiple shipments for a single order. Customers in the continental U.S. will be charged for in-stock items when they are ordered. Backordered items, plus any applicable taxes and fees, will not be charged to your credit card until they are shipped.

Return Refunds

Refunds for returns or core deposits are normally processed and credited within 7 days from the date we receive your return at the warehouse. Once we receive the returned item or core, we forward it to the manufacturer for approval. Once the return has been approved and processed, the refund will be credited to the credit card or PayPal account used for your purchase. You will receive a "credit approved" email the day your refund credit has been issued, however, your bank may take from 4 - 7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days from the date we received your return, please contact our returns department and we will respond to you immediately. A $25.00 "administrative fee" is charged for processing all credit card or payment chargebacks made by the customer before the time limit and guidelines of our return policy.

If you return multiple items at the same time, you may receive a refund for only one item at a time due to the following reasons:

If you received more than one set of RMA email instructions, you must use each of these separately with the corresponding item(s). It can delay the processing if you send all of the items together as items may need to be returned to separate warehouses.
Part of your order may be approved, while further investigation is being done on the remaining item(s).
Items are processed separately. Credits are issued by individual items and not by order, so credit is issued as we clear each item.

Core Deposits

Some parts require a core deposit price that is listed together with the part price. This is because certain types of auto parts such as alternators, starters, air conditioning compressors, and brake master cylinders can be reconditioned, recycled, or remanufactured to OEM standards for future sale and use. The components of these parts are to be returned because they can be remanufactured. They have a core deposit which is then refunded when buyers return their old part also known as the "core." Please send us your old part and the core deposit will be refunded to you. Core-Part return shipping charges are the full responsibility of the customer and are not refundable.

Core-Part Deposit Refunds

After we have received your Core-Part return and upon approved clearance by the manufacturer, we will refund the Core-Part deposit, usually within 30 calendar days. Customers will be notified in the event of a refused or reduced credit by the manufacturer. The Core Part must be returned within 30 calendar days of the original invoice purchase date to be eligible for the Core Part deposit refund.

Return Merchandise Authorization (RMA)

To make a return or exchange you must submit a Return Merchandise Authorization (RMA) request; we automatically send you the RMA number and instructions within 2-3 business days after you request it. If you have not received the RMA number with instructions by the third day, contact Customer Service at 1-800-5555555, so we can help expedite the RMA process.

You may receive multiple RMA) numbers because:

The items may have been shipped from different warehouses and needed to be returned to the specific warehouses for processing.
Return requests may have been made at different times.

We must receive the item within 14-days from the time you receive your RMA number for a refund or exchange credit replacement product to be sent.

Returns without an RMA Number

If you return a product without the Return Merchandise Authorization (RMA) number or without writing it outside the shipping box(es), your return will not be accepted and your refund will be jeopardized. If we cannot locate your return or if you cannot provide a valid return tracking number, the credit will not be issued.

Refusing Order Delivery

If you refuse your order for any reason other than damage, a 20% restocking fee will be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours to inform us you refused your order, your refund could take up to 6 weeks to process.