Returns Policy
Our Returns and Refund Policy

Refund Policy

100% Satisfaction Guarantee

 if you're not 100% satisfied with your purchase, pricing or service, simply return the new, unused product(s) to us within 30 calendar days of the original invoice purchase date for an exchange or refund for the full amount of the merchandise, less shipping costs both ways and any applicable sales tax charged on shipping.

A full purchase price refund will be applied back to the credit card used to make the purchase once our warehouse receives the part and verifies it has not been installed, used and has not been damaged. Warranty items can be returned for replacement of defective products within 90-days from the date received by the original purchaser or installer. There will be a 6% restocking fee on all returned items. See Warranty Policy for details.

Return Procedure

For returns and exchanges, please complete the following:

  1. Submit a Return Merchandise Authorization (RMA) request by either calling customer service or using our Contact Form or simply by logging in to "Your Account", click on Order History and then choose the order number and the item(s) that you wish to return. Provide a detailed explanation for the reason of the return and submit your RMA request. If the return is for warranty item(s) that need to be exchanged, provide a detailed explanation for the warranty exchange RMA request.
  2. The RMA number and the return shipping instructions will be emailed to you within 2 - 3 business days after we receive the fully completed RMA request form. No returns will be accepted without an RMA number.
  3. After you have received the RMA number, ship the item in the complete original packaging with the UPC still intact and include a copy of your invoice in the package with adequate packing material to ensure it arrives undamaged.
  4. All returned items must have the RMA number written on the outside of the shipping box prior to return. If there are multiple boxes, then list the RMA number on each box; (Example: 1 of 3, 2 of 3, and 3 of 3). Please do not write on the parts boxes as your product will not be considered "re-sellable".
  5. After your return has been shipped, it will help us process the credit faster if you provide us with the return Tracking Number.

Core-Part Return, please also complete the following:

  1. Make sure to remove any items that are needed for proper installation of the replacement part. Any parts not included in the replacement package but still attached to the core return will not be returned.
  2. If necessary drain any fluid from the Core-Part to be returned, to avoid any leakage during shipping. Seal the part in a properly secured plastic bag.
  3. Put bagged Core-Part return in the manufacturer's box and include a copy of your invoice in the package.
  4. The Core must be fully assembled, complete and in re-buildable condition based on manufacturer's standards.
  5. Returned parts must be for the vehicle for which the replacement part was purchased.

Some of the following conditions may cause merchandise to be rejected by the manufacturer: broken or dented parts; stripped threads or ports; mounts or housings that are damaged, cracked or unusable; extensive rust or corrosion; missing, unoriginal or disassembled parts.

Non-Returnable Products

The following items cannot be returned: CD ROMs, snow chains, service manuals, special-ordered items, closeout or clearance items and custom-made or custom-painted items. Auto body parts cannot be returned for any reason. Tires and wheels that have been mounted or installed on a vehicle and electrical parts are not returnable. If plugged in or unsealed for any reason, opened electrical items such as computers, chips, programmers, wiring kits, etc., are not returnable. Lastly, custom-made floor mats, dash covers, seat covers, car covers, items that have been monogrammed, performance products used for off-road racing or other sporting activities, parts that have been modified or used in a way other than the manufacturer's original intent, or parts damaged as the result of an accident or failure of another item may not be returned.

Previously Installed Products

Products that have been installed, modified or have missing parts cannot be returned as we are not responsible for installation errors. Look for warranty and guarantee information in the original product box. We are not responsible for labor, towing, and additional repair or car rental expenses caused by using wrong or defective parts during installation.

Return Conditions

Authorized returns must: be in the complete original packaging with the UPC still intact and be in new, original cosmetic clean condition. They must include all components and cannot be disassembled or damaged due to incorrect installation. All returns must be packaged properly and shipped according to the Return Merchandise Authorization (RMA) instructions below; we are not responsible for damaged returns resulting from improper packaging. Returns with missing components will not be credited. We accept no responsibility for loss or damage in return transit and reserve the right to deny a refund or exchange for any item not meeting the above criteria.

All return merchandise shipping charges shall be prepaid by the customer. All shipping or freight charges both ways are the full responsibility of the customer and are not refundable. We highly recommend that you return your merchandise with a shipping company that provides insurance and a tracking number in case of loss or damage. If you ship with USPS, we suggest using Express Mail or flat rate priority mail with tracking for acceptable tracking methods.

The vast majority of products available are returnable without any restocking fee. Certain products require a 15% restocking fee on returns that are not the direct result of our error. Tires and wheels are excluded from the restocking fee; however, if you purchased a tire and wheel package that we pre-mounted for you, there will be an $80 dismounting charge. Tires and wheels may not be returned if they have been mounted on vehicle, if lug nuts have been installed or if they sustained any physical or cosmetic damage. Exchanges, credits or refunds will be made after our return center receives and inspects the merchandise. Refunds will be made to the original credit card that was charged, less any applicable shipping charges, restocking fees or taxes. Merchandise and Core-Parts return requests must be made within 30 calendar days of the original invoice purchase date.

In-Store Returns

Items purchased from Motorhead.com cannot be returned to a physical store location or to a Direct Installer that provided the installation. Direct Installers are independent contractors that are approved to perform service and installations for our customers and are not responsible for parts warranty or returns. Motorhead.com does not honor any returns or warranty for items that were purchased or installed at Direct Installers.

Shipping Claims

All shipments should be inspected at the time of delivery. Damaged packages should be refused immediately or you must make a claim within the first 24 hours of delivery. (Claims cannot be filed 24 hours after delivery.)

  • If your damaged shipment was delivered by UPS, please call 1-800-PICK-UPS and report the damage.
  • If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier's bill.

After contacting the carrier, please call our Customer Service at 1-888-922-7727 for further assistance.

Backorders

In-stock items are usually shipped immediately, and backordered items are shipped out as they become available. If all the items in your order are backordered, most will ship as they become available which may result in multiple shipments for a single order. Customers in the continental U.S. will be charged for in-stock items when they are ordered. Backordered items, plus any applicable taxes and fees, will not be charged to your credit card until they are shipped.

Return Refunds

Refunds for returns or core deposits normally process and credit within 7 days from the date we receive your return at the warehouse. Once we receive the return item or core, we forward it to the manufacturer for approval. Once the return has been approved and processed, the refund will be credited to the credit card or PayPal account used for your purchase. You will receive a "credit approved" email the day your refund credit has been issued, however, your bank may take from 4 - 7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days from the date we received your return, please contact our returns department and we will respond to you immediately. A $25.00 "administrative fee" is charged for processing all credit card or payment charge backs made by the customer prior to the time limit and guidelines of our return policy.

If you return multiple items at the same time, it is possible you may receive a refund for only one item at a time due to the following reasons:

  1. If you received more than one set of RMA email instructions, it is important that you use each of these separately with the corresponding item(s). It can delay the processing if you send all of the items together as items may need to be returned to separate warehouses.
  2. Part of your order may be approved, while further investigation is being done on the remaining item(s).
  3. Items are processed separately. Credits are issued by individual items and not by order, so a credit is issued as we clear each item.

Core Deposits

Some parts require a core deposit price that is listed together with the part price. This is because certain types of auto parts such as alternators, starters, air conditioning compressors and brake master cylinders can be reconditioned, recycled or remanufactured to OEM standards for future sale and use. The components of these parts are to be returned because they can be remanufactured. They have a core deposit which is then refunded when buyers return their old part also known as the "core." Send us your old part and the core deposit will be refunded to you. Core-Part return shipping charges are the full responsibility of the customer and are not refundable.

Core-Part Deposit Refunds

After we have received your Core-Part return and upon approved clearance by the manufacturer, we will refund the Core-Part deposit, usually within 30 calendar days. Customers will be notified in the event of a refused or reduced credit by the manufacturer. The Core-Part must be returned within 30 calendar days of the original invoice purchase date to be eligible for the Core-Part deposit refund.

Return Merchandise Authorization (RMA)

In order to make a return or exchange you must submit a Return Merchandise Authorization (RMA) request; we automatically send you the RMA number and instructions within 2-3 business days after you request it. If you have not received the RMA number with instructions by the third day, contact Customer Service at 1-800-5555555, so we can help expedite the RMA process.

You may receive multiple RMA) numbers because:

  1. The items may have been shipped from different warehouses and needed to be returned to the specific warehouses for processing.
  2. Return requests may have been made at different times.

We must receive the item within 14-days from the time you receive your RMA number for a refund or exchange credit replacement product to be sent.

Returns without an RMA Number

If you return a product without the Return Merchandise Authorization (RMA) number or without writing it on the outside of the shipping box(es), your return will not be accepted and your refund will be jeopardized. If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued.

Refusing Order Delivery

If you refuse your order for any reason other than damage, a 20% restocking fee will be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours to inform us you refused your order, your refund could take up to 6 weeks to process.

 

 

Shipping Policy
Please read our stated shipping policy below

Free Ground Shipping

Motorhead.com offers FREE Regular Ground Shipping on some products that are clearly labeled with the FREE SHIPPING logo and text ONLY! Most orders are shipped within 24 - 48 hours of your order confirmation. Shipping times will vary depending on the size of the package and the delivery location. Small and medium-sized packages generally are delivered within 2 - 7 business days from the date of shipment, within the continental United States. Orders containing oversize items such as, bumpers, doors, hoods or other large parts that require Truck Freight Shipments may still qualify for free shipping, however, these items require special handling and delivery times usually range from 2 - 9 business days. (See Truck Freight information below.) While we are happy to offer products to customers located in Alaska, Hawaii, Puerto Rico and other areas outside the continental United States, a shipping charge will apply and delivery times will be longer.

Next Day and 2-Day Shipping

Next-Day and 2-Day shipping are available for most small and medium-sized packages for additional charges. All orders must be received before 1:00 PM Eastern Time (10:00 AM Pacific Time) Mondays to Fridays for Next-Day and 2-Day delivery. Airfreight carriers reserve the right to extend delivery time by 24 hours when delivering to residential addresses, which is beyond our control. Airfreight charges will NOT be refunded. There are no Next-Day or 2-Day deliveries on Saturdays, Sundays and Holidays. When placing your order for Next-Day and 2-Day delivery on a weekend or a holiday, the shipping cycle for these orders will begin on the next available business day.

Truck Freight Shipping

Truck Freight shipping applies to orders consisting of large parts or items that require special handling due to their size, shape, weight or packaging and require to be sent by Truck Freight delivery. Orders usually are processed for shipment within 24 - 48 hours from confirmation of your order. Delivery may take 2 - 7 business days from their date of shipment (excluding weekends and holidays), within the continental United States. The Truck Freight carrier representative will call you to schedule a convenient time to deliver your item(s). Someone may be required to be present to sign for the delivery with required ID verification, and the signor must be 18 years of age.

Truck Freight orders will be delivered on trailer truck type vehicle and require a reasonable delivery access area for the driver to safely maneuver the vehicle. The driver is only required to deliver your order to the curbside. Inside delivery is not available and it may be necessary for someone to assist the delivery driver to safely unload your order if a lift gate is not available or requested. If you cannot provide proper delivery access or assistance, you can request to pick up your order at the freight company's loading dock at no additional charge.

Shipping Charges

We offer several convenient shipping options. To see all available shipping options and rates, simply add the items you want to purchase to your cart and proceed through checkout. All shipping options and their charges will be available at checkout before you place the order. Shipping and handling charges are calculated based on shipping service, dimension, weight and the destination of the merchandise. We are not responsible for shipping delays that may occur due to adverse weather conditions, train derailment, incorrect routing by the shipping carrier, incorrect deliveries or other delays beyond our control.

Order Tracking

It usually it takes 24-48hours for the shipping carrier to update the tracking information after your item(s) was shipped. If the shipping carrier has not updated your tracking information in that time, please contact us to verify the shipping address that we have on file and we will communicate this information to the shipping carrier. You can "Track Order" online in "Your Account", or contact our Customer Service in order to help you with your order

Multiple Deliveries

Your ordered item(s) will be shipped to you directly from the manufacturer(s) or from one or more of our multiple warehouse distribution centers located across the U.S. closest to your delivery address. If you order multiple items and received only some of them, there may be cases where we have to ship the items from multiple locations that will cause multiple deliveries. Some products are custom-made and will require additional manufacturing time. We make every effort to ship all products in a single shipment, however, if for any reason we cannot ship your ordered items together, we will ship the items that are available and credit your account accordingly.

Delivery Risk of Loss

All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport. We are not responsible for losses as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can track your order online in "Your Account" or contact us to obtain a tracking number to find out when your delivery is scheduled. If your package is left by the shipper unsigned or signed fraudulently and is lost, you will not be reimbursed. However, we will assist you in filing a lost or damage claim with the shipper, but the decision for the claim is based solely on their information, findings and policy.

Before filing a claim, consider checking around your property for packages that may have been placed out of sight and check with your neighbors to see if your package was accidentally delivered to their address. If you still cannot locate the package, you will need to call the shipper to notify the driver who will return to your address within 24 hours. If the driver cannot locate the package, a claim will be made with the shipper and can take roughly 30 days to settle. We are not responsible for replacing any lost orders based on your claim processing. All replacement items will need to be reordered and paid, until your claim is settled.

Cancellation Policy

If you are unsure about placing an order for ANY reason, please contact our Customer Service for assistance before placing your order. We cannot stop an order once it has been placed. All orders are processed immediately after the order is confirmed, so the time to cancel is limited. All orders must be canceled BEFORE you receive the email Invoice Payment Confirmation and cannot be canceled after payment has been confirmed. All orders placed on Fridays after 5:00 PM to Mondays 9:00 PM Eastern Time (2:00 PM Pacific Time) cannot be canceled, because they are processed over the weekend for shipment.

Shipping Damage

Prior to signing for your order upon delivery, inspect all packages thoroughly for any signs of damage. If you feel there is any substantial damage that could affect your item, please refuse the shipment and, do NOT sign the delivery receipt or accept the package. Have the shipper immediately return it to sender. Once the order is refused, please promptly contact our Customer Service within 24 hours to inform us of your order refusal, so we can assist with the claim and process a replacement order.

If the shipper has left a damaged package in your absence or if you later find that there is missing, damaged or incorrect parts "concealed damage," immediately contact the shipper and have the package returned to the sender. Then promptly contact our Customer Service within 24 hours to inform us of your order refusal, so we can assist with the claim and process a replacement order.

We take every precaution to prevent shipping damage, however, we are not responsible for missing, damaged or incorrect parts after 30 calendar days of the original invoice purchase date, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.

Refusing Order Delivery

If you refuse your order for any reason other than damage, a 20% restocking fee will be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours to inform us you refused your order, your refund could take up to 6 weeks to process.

Shipping Hazardous and Restricted Materials

Federal and state regulations prohibit the transport and/or sale of certain materials. Some products on our site will have limited shipping options. These products include, but are not limited to: batteries, motor oil and various chemicals and fluids. Check individual product pages for details on shipping options available for that product

Alaska, Hawaii, Puerto Rico and other U.S. Territories

We ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories in most cases; however, these orders are not eligible for free shipping. Products that cannot be shipped to these U.S. Territories will be indicated in the shopping cart. Please be advised that some products only ship to these U.S. Territories by overnight or second-day air shipping.

For these U.S. Territories orders simply proceed through the checkout process as usual and orders will show your shipping cost at checkout, when available. If you do not see the shipping rate in the checkout, we will contact you within 1 - 2 business days after submitting your order to confirm you order and provide you with the shipping costs. We will not process your order until we receive your email approving the shipping costs. If you would like to determine the shipping costs before placing your order, please contact our Customer Service with the items you want to order and the exact address to which they will be shipped.

 

Privacy Policy

Privacy Policy

Privacy is very important to us.. As part of the normal operation of our services we collect and, in some cases, disclose information about you. This Privacy Policy describes the information we collect about you and what may happen to that information. We have prepared a detailed policy because we believe you should know as much as possible about Motorhead LLC. The privacy practices of this statement apply only to the motorhead.com website. Please review the privacy policy of other websites that may be linked to this website as they may have their own privacy policy that differ from our own.

 

This Privacy Policy tells you:

 

  • What information we collect
  • How we use that information
  • How we may share that information
  • How we protect your information
  • Your choices regarding your personal information

 

Information We Collect

 

Our primary goal in collecting personal information is to provide you with a smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience easier.

 

Information You Give Us

 

We receive and may store any information you enter on our website. For example, we collect information from you when you place an order, create an account, call us with a question, write a review, or use any of our services. 

The information we collect from you includes things like: 

  • Your name
  • Your mailing address
  • Your e-mail address
  • Your phone number
  • Your credit card number and other payment information
  • Demographic and lifestyle information, such as personal interests and product preferences


It may also include information you give us about other people, such as the name and address of a gift recipient.

 

Information From Other Sources

 

We may also receive information about you from other sources, including third parties that help us update, expand and analyze our records and identify new customers.

 

Automatic Information

 

We collect information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our website. We use cookies to create a more personalized shopping experience on our website. 

We automatically track certain information based upon your behavior on our site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address. 

"Cookies" are small files placed on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". We use cookies to allow you to enter your password less frequently during a session. Cookies can help us provide information which is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our site and you may be required to reenter your password more frequently during a session. 

Additionally, you may encounter "cookies" or other similar devices on certain pages of our site that are placed by third parties. For example, if you view a web page created by a vendor, there may be a "cookie" placed within that web page. We do not control the use of cookies by third parties. 

In combination with other information we collect, a cookie may facilitate the tailoring of advertisements and offers to you, sometimes in connection with interest-based advertising. 

To help us understand and enhance our interactions with visitors to our website, we may permit web analytics providers to collect information on our website using automated tools like cookies or web beacons. Web beacons assist in delivering cookies and help us determine whether a web page on the website has been viewed and, if so, how many times. For example, any electronic image on the website, such as an ad banner, can function as a web beacon. We also may share personal information with those providers.

 

Public Forums

 

Our website offers publicly accessible social media, blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. 

Under some circumstances we may require some additional financial information, such as, but not limited to: if you are registering using an email account at a free email service, or registering to sell on our site. We use your financial information, including credit card information to verify your name, address, and other information, as well as to bill you for your use of our services. 

If you establish a credit account with us to pay the fees we charge, we collect some additional information, including a billing address, a credit card number and a credit card expiration date and tracking information from checks or money orders.

 

Our Use of Your Information

 

How We Use the Information We Collect

 

We use the information we collect for things like: 

  • Fulfilling orders and requests for products, services or information
  • Processing returns and exchanges
  • Tracking and confirming online orders
  • Delivering products
  • Marketing and advertising products and services
  • Conducting research and analysis
  • Establishing and managing your accounts with us
  • Communicating things like special events, promotions and surveys
  • Identifying you on our website and tailoring advertisements and offers to you based on your interactions with us online
  • Facilitating interactions with Motorhead.com and others, such as enabling you to email a link to a friend
  • Operating, evaluating and improving our business


We use information in the file we maintain about you, and other information we obtain from your current and past activities on the website, to resolve disputes, troubleshoot problems and enforce our Conditions of Use Agreement. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple User IDs or aliases. 

You agree that we may use personally identifiable information about you to improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize our site's content, layout, and services. These uses improve our site and better tailor it to meet your needs. 

You agree that we may use your information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of the website. By accepting the Conditions of Use Agreement, Legal Notice and Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications on the notification page. You may make changes to your notification preferences at any time.

 

Third-Party Service Providers

 

We employ other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions.

 

Data Retention

 

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Our Disclosure of Your Information

 

How We Share the Information We Collect

 

Motorhead does not sell, rent or trade your personal information to third parties. 

We may share your information with third parties such as vendors and drop shippers to perform services on our behalf such as: 

  • Fulfilling orders
  • Delivering packages
  • Sending Motorhead marketing communications
  • Conducting research and analysis
  • Processing credit card payments
  • Providing chat functions


Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We also may share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of Motorhead, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity. 

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your information that they collect from our website. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private. 

We may also share personal information in the event of a company sale, merger, acquisition, dissolution or similar event.

 

How We Protect the Information We Collect

 

We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Motorhead cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. 

We use a variety of information security measures to protect your online transactions with us. The Motorhead website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website such as ordering information including your name, address and credit card number.

 

Your Choices Regarding the Information We Collect

 

You may choose to: 

  • Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications
  • Update and correct your personal information
  • Cancel your account or request that we no longer use your information to provide you services
  • Request removal of your personal information from our blog or community forum


To do any of these, let us know by one of these methods: 

  • Follow the directions in a marketing e-mail or direct mail or mobile communication that you receive from us and request to unsubscribe from the campaign
  • Contact customer service through phone or email
  • Send a letter with your request and current contact information to: 

Motorhead LLC

FLORIDA

 

Legal Requests

 

Motorhead, LLC cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability. Further, we can (and you authorize us to) disclose your User ID, name, street address, city, state, zip code, country, phone number, email, and company name to Motorhead, LLC participants as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.

 

Use of Email Tools

 

You may not use the Email This to a Friend service or other email forwarding services that we offer to send spam or otherwise send content that would violate our Conditions of Use Agreement. We do not permanently store the email messages or the email addresses. 

If you send an email using the Email This to a Friend service to an email address that is not registered in our community, we do not use that email address for any purpose other than to send your email. We do not rent or sell these email addresses. We generally discard the email addresses some time after they have been used to send your email.

 

Control of Your Password

 

You are responsible for all actions taken with your User ID and password, if any, including the payment of fees. Therefore we do not recommend that you disclose your Motorhead, LLC User ID or password, if any, to any third parties. If you choose to share your User ID and password, if any, or your information with third parties to provide you additional services, you are responsible for all actions taken with your User ID and password, if any, and therefore you should review that third party's privacy policy. If you lose control of your password, if any, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf.

 

Reviewing and Changing Your Personally Identifiable Information

 

Following registration, you can review and change the information you submitted during registration including: 

  • Your User ID and email address. If you change your User ID we keep track of your old User ID(s) and your new User ID.
  • Your registration information such as: name, company, address, city, state, zip code, country, primary phone number, secondary phone number, fax number and gender.
  • Your password, if one is required.
  • Your credit card number and expiration date, and other financial information.


You must promptly update your information if it changes. 

Once posted, you cannot change or remove any public postings made in social media or other message areas or the feedback areas. Upon your request, we will deactivate your account, contact information, and financial information from our active databases. To make this request, fill out the support form on our customer service page. Such information will be deactivated as soon as reasonably possible in accordance with our deactivation policy and applicable law. 

We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes, troubleshoot problems and enforce our Conditions of Use Agreement. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored "back up" systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.

 

Interest-Based Advertising

 

We use third-party advertising companies to display ads when you visit our website or other sites on the Internet. These companies may collect information about your visits to this and other websites. We may also share personal information with these companies. In either case, the purpose is to provide ads about products and services that may be of interest to you.

 

Protecting Children's Privacy

 

We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.

 

Links to Other Websites

 

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.

 

Privacy Policy Updates

 

We may need to update our Privacy Policy as we grow and evolve. If we make significant changes to the Privacy Policy, we'll post a prominent message on our website(s).

 

U.S.-EU Safe Harbor Framework

 

Motorhead complies with the U.S.-E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union. Information regarding the E.U. Safe Harbor Framework can be found at: http://export.gov/safeharbor. 

Security

 

Motorhead, LLC uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including "firewalls" and Secure Socket Layers. Motorhead, LLC and treats data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, "perfect security" does not exist on the Internet.

 

Notice

 

We may change this Privacy Policy from time to time based on your comments and our need to accurately reflect our data collection and disclosure practices. All changes to this policy are effective after we post the changes to this page.

 

Products

 

We carry the following: BMW Parts, Mercedes Parts, Volvo Parts, Audi Parts, GM Parts, Ford Parts, Honda Parts, Jaguar Parts, Lexus Parts, Nissan Parts, Porsche Parts, Saab Parts, Volkswagen Parts, performance parts, and accessories for all foreign, domestic, and import vehicles. 

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

 

 

Terms and Conditions

Welcome to the Motorhead.com website. By using the Motorhead website YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES AND DISCLOSURES and PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the Motorhead website. 

References to Motorhead herein refer to Motorhead, LLC, or its affiliates, subsidiaries and designees as deemed appropriate by Motorhead. 

Motorhead reserves the right to make changes to the Motorhead website and its Conditions of Use and Legal Notices and Disclosures and Privacy Policy at any time. Each time you use the Motorhead website, you should visit and review the then current Conditions of Use, Legal Notices and Disclosures and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Motorhead website, its content or Conditions of Use and Legal Notices and Disclosures and Privacy Policy, you agree that your sole and exclusive remedy is to discontinue using the Motorhead website. 

Tampering with the site, misrepresenting the identity of a user, or conducting fraudulent activities on the site are prohibited. 

By using the Motorhead website, you agree to: 

  • Disclaimers and Limitation of Liability
  • Intended for Users Over 18
  • How we may share that information
  • Errors on Our Site
  • Sales Tax Policy
  • Paying for Your Order
  • Validating Your Order
  • Order Acceptance/Confirmation
  • Return Policy
  • Order Limitations
  • Shipping
  • Termination of Use
  • Your Personal Information



Disclaimers and Limitation of Liability

 

By using the Motorhead website, you expressly agree that use of the Motorhead website is at your sole risk. The Motorhead website is provided on an "AS IS" and "as available" basis. Neither Motorhead nor its affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the Motorhead website will be uninterrupted or error-free or free from viruses or other harmful components. Neither Motorhead nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Motorhead website or the products or services offered for sale on the Motorhead website. Further, Motorhead makes no representation that content provided on the Motorhead website is applicable to, or appropriate for use in, locations outside of the United States. Motorhead and its Associates specifically disclaim all warranties for the website and the parts being sold thereon, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Motorhead or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you. 

Under no circumstances shall Motorhead or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Motorhead website, including but not limited to reliance by you on any information obtained from the Motorhead website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Motorhead has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Motorhead website. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Certain state and federal consumer laws may apply to you.



Intended for Users Over 18

 

The Motorhead website is intended for use by individuals 18 years of age or older. The Motorhead website is not directed for use by children under the age of 18. Users under the age of 18 should get the assistance of a parent or guardian to use this site. You represent that you are at least 18 years old or are visiting the website under the supervision of a parent or guardian.



Product Display

 

The Motorhead website attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the display you see matches the product, as the display of the product depends, in part, upon third party information.



Errors on Our Site

 

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Motorhead reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Motorhead will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Motorhead's Return Policy.



Sales Tax Policy

 

Motorhead collects and remits sales tax as required by U.S. law, for transactions on partsgeek.com. If you're a tax-exempt entity, you can take advantage of tax- exempt status for applicable purchases made at partsgeek.com.



Paying for Your Order

 

You may pay for your orders with major credit cards issued in the United States of America. Currently, we accept Visa®, MasterCard®, American Express® and Discover® Card. 

We may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information.



Validating Your Order

 

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. 

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.



Order Acceptance/Confirmation

 

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Motorhead website reserves the right at any time after receipt of your order to accept or decline your order for any reason.



Return Policy

 

All sales made through the Motorhead website are subject to Motorhead's return policy. For a complete explanation of the return policy, please see Returns in our Help section.



Order Limitations

 

We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.



Shipping

 

All orders placed on this site are subject to product availability and will be shipped according to Motorhead's shipping policies. 

In the rare event that your order never arrives, notification of lost items must be received within 60 days from receipt of the shipping confirmation e-mail. 

Please review the Shipping & Deliveries page in our Help section for additional information on shipping times, rates and policies.



Termination of Use

 

Motorhead may, in its sole discretion, terminate your account or your use of the Motorhead website at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. Motorhead reserves the right to change, suspend or discontinue all or any aspects of the Motorhead website at any time without prior notice.



Your Personal Information

 

As you shop at partsgeek.com, we may periodically collect personal information, in an effort to provide you with the best and most personalized levels of service possible. As always, your privacy and security are our absolute priority. Please refer to our PRIVACY POLICY statement.



What We Collect

 

We may collect information that includes: 

  • Your contact information (name, mailing address, phone number, e-mail address)
  • Your billing/shipping information (credit card number, shipping address)
  • Your personal preferences (i.e. products purchased)


We will not knowingly or intentionally collect personal information online from children under the age of 18.



Uses of Your Personal Information

 

We use the personal information you provide for purposes including, but not limited to: 

  • Fulfilling requests for products, services or information
  • Tracking and confirming online orders
  • Delivering or installing products
  • Providing customer services
  • Offering new products and services
  • Improving the effectiveness of our websites, our marketing endeavors and our services and offers
  • Conducting research and analysis
  • Sending marketing communications
  • Performing other business activities as needed, or as described elsewhere within this Policy

 



How We Collect It

 

Motorhead.com uses "cookies" to collect information. A cookie is a small data file that a website or e-mail may send to your browser, which may then be stored on your hard drive. Our websites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection, they let us "remember" information about your preferences and session, and allow you to move within areas of our websites without reintroducing yourself. Motorhead uses third-party vendors which may place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any of your personally identifiable information. You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site, but you cannot create an account or make purchases. Our Web server automatically collects clickstream information such as: 

  • The address (or URL) of the website from which you came before visiting our site
  • Which pages you visit on our site
  • Which browser you used to view our site
  • Any search terms you may have entered while on our site


We may also use other technologies to track and understand how visitors navigate our websites.



Updating Your Personal Information

 

For your convenience, we provide different methods for you to update your personal information: 

  • Open a support ticket with your request using this Link
  • Send a letter with your request and current contact information to: 

Motorhead, LLC 
FLORIDA



User Responsibilities on partsgeek.com

 

Motorhead, LLC maintains this site for your shopping convenience, personal entertainment, information and education. Your use of and purchase from Motorhead constitutes your agreement to follow Moorhead's Conditions of Use. Our Legal Notices and Disclosures and Privacy Policy, our copyright notices, trademarks, links to third-party sites and security. Please take a few minutes to review this important information.

 

Purchase Policy

By purchasing and paying for any product you are agreeing to all of the policies, terms and conditions, and terms of service of Motor Head.