if you're not 100% satisfied with your purchase, pricing or service, simply return the
new, unused product(s) to us within 30 calendar days of the original invoice purchase date
for an exchange or refund for the full amount of the merchandise, less shipping costs both
ways and any applicable sales tax charged on shipping.
A full purchase price refund will be applied back to the credit card used to make the
purchase once our warehouse receives the part and verifies it has not been installed, used
and has not been damaged. Warranty items can be returned for replacement of defective
products within 90-days from the date received by the original purchaser or installer. There
will be a 6% restocking fee on all returned items. See Warranty Policy for details.
For returns and exchanges, please complete the following:
Submit a Return Merchandise Authorization (RMA) request by either calling customer
service or using our Contact Form or
simply by logging in to "Your Account", click on Order History and then choose the order
number and the item(s) that you wish to return. Provide a detailed explanation for the
reason of the return and submit your RMA request. If the return is for warranty item(s)
that need to be exchanged, provide a detailed explanation for the warranty exchange RMA
The RMA number and the return shipping instructions will be emailed to you within 2 - 3
business days after we receive the fully completed RMA request form. No returns will be
accepted without an RMA number.
After you have received the RMA number, ship the item in the complete original packaging
with the UPC still intact and include a copy of your invoice in the package with
adequate packing material to ensure it arrives undamaged.
All returned items must have the RMA number written on the outside of the shipping box
prior to return. If there are multiple boxes, then list the RMA number on each box;
(Example: 1 of 3, 2 of 3, and 3 of 3). Please do not write on the parts
boxes as your product will not be considered "re-sellable".
After your return has been shipped, it will help us process the credit faster if you
provide us with the return Tracking Number.
Core-Part Return, please also complete the following:
Make sure to remove any items that are needed for proper installation of the replacement
part. Any parts not included in the replacement package but still attached to the core
return will not be returned.
If necessary drain any fluid from the Core-Part to be returned, to avoid any leakage
during shipping. Seal the part in a properly secured plastic bag.
Put bagged Core-Part return in the manufacturer's box and include a copy of your invoice
in the package.
The Core must be fully assembled, complete and in re-buildable condition based on