if you're not 100% satisfied with your purchase, pricing or service, simply return the
new, unused product(s) to us within 30 calendar days of the original invoice purchase date
for an exchange or refund for the full amount of the merchandise, less shipping costs both
ways and any applicable sales tax charged on shipping.
A full purchase price refund will be applied back to the credit card used to make the
purchase once our warehouse receives the part and verifies it has not been installed, used
and has not been damaged. Warranty items can be returned for replacement of defective
products within 90-days from the date received by the original purchaser or installer. There
will be a 6% restocking fee on all returned items. See Warranty Policy for details.
For returns and exchanges, please complete the following:
Submit a Return Merchandise Authorization (RMA) request by either calling customer
service or using our Contact Form or
simply by logging in to "Your Account", click on Order History and then choose the order
number and the item(s) that you wish to return. Provide a detailed explanation for the
reason of the return and submit your RMA request. If the return is for warranty item(s)
that need to be exchanged, provide a detailed explanation for the warranty exchange RMA
The RMA number and the return shipping instructions will be emailed to you within 2 - 3
business days after we receive the fully completed RMA request form. No returns will be
accepted without an RMA number.
After you have received the RMA number, ship the item in the complete original packaging
with the UPC still intact and include a copy of your invoice in the package with
adequate packing material to ensure it arrives undamaged.
All returned items must have the RMA number written on the outside of the shipping box
prior to return. If there are multiple boxes, then list the RMA number on each box;
(Example: 1 of 3, 2 of 3, and 3 of 3). Please do not write on the parts
boxes as your product will not be considered "re-sellable".
After your return has been shipped, it will help us process the credit faster if you
provide us with the return Tracking Number.
Core-Part Return, please also complete the following:
Make sure to remove any items that are needed for proper installation of the replacement
part. Any parts not included in the replacement package but still attached to the core
return will not be returned.
If necessary drain any fluid from the Core-Part to be returned, to avoid any leakage
during shipping. Seal the part in a properly secured plastic bag.
Put bagged Core-Part return in the manufacturer's box and include a copy of your invoice
in the package.
The Core must be fully assembled, complete and in re-buildable condition based on
Returned parts must be for the vehicle for which the replacement part was purchased.
Some of the following conditions may cause merchandise to be rejected by the manufacturer:
broken or dented parts; stripped threads or ports; mounts or housings that are damaged,
cracked or unusable; extensive rust or corrosion; missing, unoriginal or disassembled
The following items cannot be returned: CD ROMs, snow chains, service manuals,
special-ordered items, closeout or clearance items and custom-made or custom-painted items.
Auto body parts cannot be returned for any reason. Tires and wheels that have been mounted
or installed on a vehicle and electrical parts are not returnable. If plugged in or unsealed
for any reason, opened electrical items such as computers, chips, programmers, wiring kits,
etc., are not returnable. Lastly, custom-made floor mats, dash covers, seat covers, car
covers, items that have been monogrammed, performance products used for off-road racing or
other sporting activities, parts that have been modified or used in a way other than the
manufacturer's original intent, or parts damaged as the result of an accident or failure of
another item may not be returned.
Previously Installed Products
Products that have been installed, modified or have missing parts cannot be returned as we
are not responsible for installation errors. Look for warranty and guarantee information in
the original product box. We are not responsible for labor, towing, and additional repair or
car rental expenses caused by using wrong or defective parts during installation.
Authorized returns must: be in the complete original packaging with the UPC still intact and
be in new, original cosmetic clean condition. They must include all components and cannot be
disassembled or damaged due to incorrect installation. All returns must be packaged properly
and shipped according to the Return Merchandise
Authorization (RMA) instructions below; we are not responsible for damaged returns
resulting from improper packaging. Returns with missing components will not be credited. We
accept no responsibility for loss or damage in return transit and reserve the right to deny
a refund or exchange for any item not meeting the above criteria.
All return merchandise shipping charges shall be prepaid by the customer. All shipping or
freight charges both ways are the full responsibility of the customer and are not
refundable. We highly recommend that you return your merchandise with a shipping company
that provides insurance and a tracking number in case of loss or damage. If you ship with
USPS, we suggest using Express Mail or flat rate priority mail with tracking for acceptable
The vast majority of products available are returnable without any restocking fee. Certain
products require a 15% restocking fee on returns that are not the direct result of our
error. Tires and wheels are excluded from the restocking fee; however, if you purchased a
tire and wheel package that we pre-mounted for you, there will be an $80 dismounting charge.
Tires and wheels may not be returned if they have been mounted on vehicle, if lug nuts have
been installed or if they sustained any physical or cosmetic damage. Exchanges, credits or
refunds will be made after our return center receives and inspects the merchandise. Refunds
will be made to the original credit card that was charged, less any applicable shipping
charges, restocking fees or taxes. Merchandise and Core-Parts return requests must be made
within 30 calendar days of the original invoice purchase date.
Items purchased from Motorhead.com cannot be returned to a physical store location or to a
Direct Installer that provided the installation. Direct Installers are independent
contractors that are approved to perform service and installations for our customers and are
not responsible for parts warranty or returns. Motorhead.com does not honor any returns or
warranty for items that were purchased or installed at Direct Installers.
All shipments should be inspected at the time of delivery. Damaged packages should be refused
immediately or you must make a claim within the first 24 hours of delivery. (Claims cannot
be filed 24 hours after delivery.)
If your damaged shipment was delivered by UPS, please call 1-800-PICK-UPS and report the
If your damaged shipment was delivered by Truck Freight, please contact the freight
carrier at the phone number on the carrier's bill.
After contacting the carrier, please call our Customer Service at 1-888-922-7727 for further
In-stock items are usually shipped immediately, and backordered items are shipped out as they
become available. If all the items in your order are backordered, most will ship as they
become available which may result in multiple shipments for a single order. Customers in the
continental U.S. will be charged for in-stock items when they are ordered. Backordered
items, plus any applicable taxes and fees, will not be charged to your credit card until
they are shipped.
Refunds for returns or core deposits normally process and credit within 7 days from the date
we receive your return at the warehouse. Once we receive the return item or core, we forward
it to the manufacturer for approval. Once the return has been approved and processed, the
refund will be credited to the credit card or PayPal account used for your purchase. You
will receive a "credit approved" email the day your refund credit has been issued, however,
your bank may take from 4 - 7 business days to post the credit to your account or credit
card. If you do not receive a credit after 30 days from the date we received your return,
please contact our returns department and we will respond to you immediately. A $25.00
"administrative fee" is charged for processing all credit card or payment charge backs made
by the customer prior to the time limit and guidelines of our return policy.
If you return multiple items at the same time, it is possible you may receive a refund for
only one item at a time due to the following reasons:
If you received more than one set of RMA email instructions, it is important that you
use each of these separately with the corresponding item(s). It can delay the processing
if you send all of the items together as items may need to be returned to separate
Part of your order may be approved, while further investigation is being done on the
Items are processed separately. Credits are issued by individual items and not by order,
so a credit is issued as we clear each item.
Some parts require a core deposit price that is listed together with the part price. This is
because certain types of auto parts such as alternators, starters, air conditioning
compressors and brake master cylinders can be reconditioned, recycled or remanufactured to
OEM standards for future sale and use. The components of these parts are to be returned
because they can be remanufactured. They have a core deposit which is then refunded when
buyers return their old part also known as the "core." Send us your old part and the core
deposit will be refunded to you. Core-Part return shipping charges are the full
responsibility of the customer and are not refundable.
Core-Part Deposit Refunds
After we have received your Core-Part return and upon approved clearance by the manufacturer,
we will refund the Core-Part deposit, usually within 30 calendar days. Customers will be
notified in the event of a refused or reduced credit by the manufacturer. The Core-Part must
be returned within 30 calendar days of the original invoice purchase date to be eligible for
the Core-Part deposit refund.
Return Merchandise Authorization (RMA)
In order to make a return or exchange you must submit a Return Merchandise Authorization
(RMA) request; we automatically send you the RMA number and instructions within 2-3 business
days after you request it. If you have not received the RMA number with instr